Terms & Conditions
Revision Date: March 8, 2021
Your event will be booked by RoyalTea Picnics, Co. on the basis of the following terms and conditions.
The event has been booked by us on your behalf with various Service Providers such as catering, decoration, staff and delivery companies. Each Service Provider may have their own terms & conditions applying to your travel and/ or function/events. It is important to understand all applicable terms & conditions. By booking with RoyalTea Picnics, Co. you are agreeing to the terms & conditions of each supplier. If you require additional information to that contained in the provided information then we recommend that you contact us.
Your responsibilities: If you wish to change your booked date you must contact us with change requests prior to 48 hours to your event. Changes after the 48 window time frame may be subject to a change fee. You are responsible for checking over all confirmed booking confirmation details. If there is an error that is unnoticed by you, you will be responsible for any change fees or cancellations.
CANCELLATIONS and REFUNDS
Deposits are strictly non-refundable. However dates, times, locations, or event inclusions may be transferred with an applicable change fee and where possible. Cancellations on bookings made will incur a 100% cancellation fee. Where possible any monies paid can be transferred to a credit to re-book an alternative package or date agreed upon. Each supplier has their own terms & conditions, therefore refunded amounts and transferring of events is subject to these terms & conditions at the time of canceling.
If RoyalTea Picnics, Co cancels your event, you will be entitled to a full refund minus a 10% administration fee. The Cancellation Fee will apply in all cases where a tour or event is able to run.
If possible you may be offered to transfer your booking to another package or date. However, there will be a transfer fee, this is dependent on the size of the booking.
We do not take responsibility if you or any parties in your group are late, and any inclusions are forfeited due to this. Whether traffic, miscommunication or unforeseen circumstances.
If a refund has been offered in any case RoyalTea Picnics, Co will endeavor to have this processed immediately and within a maximum of 7 days. However, if a refund from a supplier is required for this it is subject to their refund processing times and terms & conditions.
If a booking is cancelled by the supplier due to bad behavior, being intoxicated, under the influence, or not abiding by the terms and conditions or instructions of the company, there will be no refund offered. It is at the discretion of the supplier and their staff whether your booking will go ahead. RoyalTea Picnics, Co will not be responsible for any refusal made by the supplier.
Mobile event venues are your responsibility. In the case where a mobile event is booked that you wish to cancel or is required to be cancelled due to weather or other circumstances no refund will be issued.
If an event is forced to cancel due to government restrictions, laws or enforcements or any travel bans you may be entitled to a partial refund, credit note or date postponement. Each would be dealt with on a case by case basis and is subject to each suppliers own terms and conditions and capabilities.
A cash security bond is required to be held by your picnic host on the day of the event. Upon packing down the picnic if there are any noticeable damages, loss or extra cleaning fees, some or all of your security bond may be kept by RoyalTea Picnics, Co.
RoyalTea Picnics, Co. will not offer any refunds for cancellations of events due to weather, a transfer of event date is available and can be discussed on a case by case basis.
By booking with RoyalTea Picnics, Co. and their third party providers you acknowledge and assume all risk associated with activities, events, functions, transport etc. This includes, but is not limited to injury, fatality, alcohol poisoning, and altercations with others. You agree to indemnify us from all third party actions, suits, claims, demands & compensation whether caused direct or indirectly by the services we provide. We encourage responsible drinking and will not be liable for any incident occurring under the influence of drugs or substances.